Fast help, right from your computer.
When your computer can connect to the internet, many software and Windows problems can be handled remotely without an on-site visit.
Secure support without hauling your computer across town.
Start by submitting a Remote Support request. A Computer Care technician will review your request and contact you. When the technician is ready to begin, we will send you the remote-support connection link and walk you through the connection. Please do not download or open remote-support software until instructed by a Computer Care technician.
- No need to disconnect your computer
- Ideal for software and Windows problems
- See the work being performed on your screen
- Move to on-site support if hardware access is required
Common Remote Repairs
- Slow computer diagnosis and cleanup
- Windows updates and errors
- Virus and malware cleanup
- Browser pop-ups and unwanted software
- Email setup and troubleshooting
- Printer software and connection help
- Application installation and errors
- Basic security and settings assistance
What remote support can—and cannot—do.
Best for software issues
If Windows runs and the internet works, remote support is often the fastest place to start.
Hardware may need on-site service
Failed drives, broken screens, physical cabling and other hands-on repairs may require an appointment.
Simple hourly pricing
Computer Care's standard labor rate is $100 per hour. Any additional costs are discussed before they are incurred.